From a document to a course
A process that half-lives in a document nobody opens, and half in one person's head. Here's that document, and the course it became — then take the course yourself.
ORDER PROCESSING — SOP v3 (FINAL) (updated)
warehouse_sop_v3_FINAL_updated_v2.docx · last edited 14 months ago
1. Orders should be checked upon receipt. Please ensure that the correct variant and quantity are picked as per the order details. (also check notes!! — JM)
2. All items must be packed securely. Use adequate protective material where necessary, particularly for fragile goods being sent to provincial addresses.
3. Photos to be taken prior to sealing for documentation purposes in the event of a dispute being raised by the buyer at a later date.
4. Cut-off for same day dispatch is 3:00 PM. Orders paid prior to cut-off should be endorsed to the courier on the same day where possible.
5. Kindly advise the customer accordingly should there be any changes to the status of their order. ← nobody does this
6. Any discrepancies, damages or shortages are to be reported to the supervisor for appropriate action.
Note: refer to Annex A for the courier matrix and Annex B for the packing guide. (annexes missing?)
Long, passive, out of date, and nobody can tell you what's changed since. Reading it is not the same as being able to do it.
On-Off Academy
The way every order gets picked, packed, shipped and chased — so nothing goes out wrong.
Same six steps — but each one has the moment it matters, what goes wrong, what to do instead, and a test that checks they can actually do it.
✎ This is an example built from a typical order-handling SOP, not a real customer's document. Yours would be built the same way — from whatever you already have, in your own words.
← Back to the demo · or book a demo and we'll build one from your document.